Terms of Service

1. General provisions

These Terms of Service govern the use of the prodqbox.pl website and the conditions for ordering the ProdQ Box service. The service provider is ProdQ, based in Poland. Contact: support@prodq.app, phone: +48 791 336 091.

2. Service description

ProdQ Box is a local MES (Manufacturing Execution System) available in two models: Hardware as a Service (HaaS) subscription or a one-time purchase with a perpetual license. Both models include a server device with pre-installed CNC production management software.

3. Subscription model (HaaS)

• In the subscription model, the ProdQ Box device remains the property of the service provider for the duration of the service.
• The customer receives the device on loan for the duration of the subscription.
• The customer is responsible for using the device in accordance with its intended purpose and maintaining its technical condition.
• In the event of a device failure not caused by the customer, the service provider will replace the device within 5 business days.

3a. One-time purchase model

• In the one-time purchase model, the customer acquires ownership of the ProdQ Box device along with a perpetual software license.
• The one-time purchase includes: ProdQ Box device, perpetual MES software license, 2 years of OTA updates, and 2 years of technical support.
• The one-time purchase price is €1,600 net.
• After 2 years, the customer may purchase an optional maintenance package at €280 net/year, covering OTA updates and technical support.
• Without an active maintenance package, the software remains fully functional but does not receive new updates and is not covered by technical support.
• The customer bears full responsibility for the device, including repair or replacement costs in case of failure.

4. Trial period

• Every new customer is entitled to a 14-day free trial period.
• Shipping of the trial device is free of charge within Poland and the EU.
• In case of cancellation, the return of the device is free of charge – simply contact us to arrange courier pickup.
• After the trial period, the customer may choose to continue the service on a subscription or one-time purchase basis, or return the device.

5. Subscription and payments

• The HaaS subscription fee is €69 net per month.
• The subscription is automatically renewed each month. Payments are processed via Stripe.
• The subscription includes: ProdQ Box device (on loan), MES software, automatic OTA updates, and technical support.
• The one-time purchase price is €1,600 net, including the ProdQ Box device (ownership), perpetual license, 2 years of updates, and 2 years of support.
• The customer may cancel the subscription with a 30-day notice period.

5. Data and privacy

ProdQ Box processes data exclusively locally, on a device physically located at the customer's premises. The service provider has no access to the customer's production data. The customer is responsible for securing the device within their local network.

6. Liability and limitation of liability

• The ProdQ system is a production management support tool. It is not a critical system nor the sole source of information about production processes.
• The customer is obligated to maintain alternative production management methods (e.g., paper documentation, spreadsheets) in case the System becomes unavailable.
• The service provider's total liability for System failure or malfunction is limited to the sum of subscription fees paid by the customer in the 3 months preceding the event.
• The service provider shall not be liable for indirect damages, including but not limited to: lost profits, production downtime, order delays, loss of production data, or losses resulting from decisions made based on System data.
• The service provider shall not be liable for consequences arising from use of the System contrary to its intended purpose or documentation.

7. Service availability (SLA)

• The service provider shall use reasonable efforts to ensure System availability of 99% per calendar month.
• Scheduled maintenance windows, of which the customer will be notified at least 48 hours in advance, are not counted as downtime.
• The customer shall have no financial claims arising from temporary System unavailability.

8. Force majeure

Neither party shall be liable for failure to perform or delay in performing obligations under these Terms if such failure or delay results from circumstances beyond that party's reasonable control (force majeure), including but not limited to: hardware failures, power outages, telecommunications network failures, cyberattacks, natural disasters, changes in legislation, or government decisions.

9. Complaints

Complaints should be submitted to support@prodq.app. Complaints will be reviewed within 14 business days of receipt.

10. Final provisions

The service provider reserves the right to amend these Terms of Service. Customers will be notified of any changes by email at least 14 days in advance. In matters not covered by these Terms, the laws of the Republic of Poland shall apply.