Terms of Service

1. General provisions

These Terms of Service govern the use of the prodqbox.pl website and the conditions for ordering the ProdQ Box service. The service provider is ProdQ, based in Poland. Contact: support@prodq.app, phone: +48 791 336 091.

2. Definitions

• ProdQ Box — a server device (Raspberry Pi 5 with ProdQ software) sold to the Customer as their property (base model) or as part of a one-time purchase with a perpetual license.
• Service — provision of the ProdQ Box device together with MES software for CNC production management, updates, and technical support.
• Subscription — a recurring monthly fee for using the ProdQ CNC Production System software (license, OTA updates, technical support).
• One-time purchase — a single acquisition of the ProdQ Box device together with a perpetual software license.
• Customer — a natural person conducting business activity or a legal entity that has ordered the Service.

3. Base model (Box ownership + subscription)

• In the base model, the Customer acquires the ProdQ Box device as their property. The device price is €390 net (€480 gross incl. 23% VAT).
• For using the ProdQ CNC Production System software, the Customer pays a monthly subscription of €69 net (€84.87 gross incl. 23% VAT).
• The subscription includes the MES software license, automatic OTA updates, and technical support.
• In the event of non-payment of the subscription, access to the software is remotely restricted (read-only mode) and subsequently suspended. The device remains the physical property of the Customer.
• After the sale, the Customer is responsible for the device; the service provider may provide paid servicing or replacement.

3a. One-time purchase model

• In the one-time purchase model, the Customer acquires ownership of the ProdQ Box device along with a perpetual software license.
• The one-time purchase includes: ProdQ Box device, perpetual MES software license, 12 months of OTA updates, and 12 months of technical support.
• The one-time purchase price is €3,400 net (€4,182 gross incl. 23% VAT).
• After 12 months from purchase, the Customer may purchase an optional maintenance package at €580 net/year, covering OTA updates and technical support.
• Without an active maintenance package, the software remains fully functional but does not receive new updates and is not covered by technical support.
• The Customer bears full responsibility for the device, including repair or replacement costs in case of failure.

4. Trial period

• Every new Customer is entitled to a 14-day free trial period, counted from the day the device is delivered.
• The trial device is provided under a loan agreement and remains the property of the service provider until a potential purchase.
• Shipping of the trial device within Poland is free of charge.
• In case of cancellation during the trial period, the Customer is obligated to return the device within 14 days of the cancellation date. The service provider arranges courier pickup at its own cost.
• After the trial period, the Customer buys the ProdQ Box device (invoice) and activates the software subscription, or returns the device.

5. Subscription and payments

• The software subscription is €69 net per month (€84.87 gross incl. 23% VAT). The ProdQ Box device is sold once for €390 net (€480 gross).
• The subscription is settled on a monthly basis. VAT invoices are issued via the Polish National e-Invoicing System (KSeF); payment is made by bank transfer to the account indicated on the invoice.
• The subscription includes: the MES software license, automatic OTA updates, and technical support. The ProdQ Box device is the property of the Customer (purchased).
• The one-time purchase price (perpetual license) is €3,400 net (€4,182 gross incl. 23% VAT) and includes the ProdQ Box device (ownership), a perpetual license, 12 months of updates, and 12 months of support.
• VAT invoices are issued and delivered via the Polish National e-Invoicing System (KSeF).
• The Customer requests cancellation of the subscription by email to support@prodq.app.

6. Subscription termination

The ProdQ Box device is the property of the Customer (purchased) and is not subject to return. This section concerns cancellation of the software subscription.

• The Customer may cancel the subscription at any time, effective at the end of the current billing period.
• After the subscription ends, the ProdQ Box device remains the property of the Customer; access to the software is remotely restricted (read-only mode).
• Production data remains on the Customer's device.
• Reactivating the subscription at any time restores full software functionality.
• After purchase, the Customer is responsible for the device (repair/replacement on their own or paid servicing by the service provider).

7. Service suspension

• In the event of non-payment of an invoice by its due date, the service provider reminds the Customer of the payment; after the deadline lapses without effect, a transition period begins.
• After this period, the Service enters a restricted mode (grace period) for 14 days — the Customer can view data but cannot add new jobs.
• After the grace period, the Service is suspended (read-only mode) until payment is settled.
• The service provider reserves the right to terminate the agreement after 60 days of non-payment.

8. Data and privacy

• ProdQ Box processes data exclusively locally, on a device physically located at the Customer's premises.
• The service provider has no access to the Customer's production data.
• The device's only communication with an external server is license status verification (heartbeat).
• The Customer is responsible for securing the device within their local network.
• Detailed rules for processing personal data are set out in the Privacy Policy.

9. Liability and limitation of liability

• The ProdQ system is a production management support tool. It is not a critical system nor the sole source of information about production processes.
• The Customer is obligated to maintain alternative production management methods (e.g., paper documentation, spreadsheets) in case the System becomes unavailable.
• To the fullest extent permitted by law, the service provider shall not be liable for damages related to the operation, non-operation, or unavailability of the System, in particular for production downtime and stoppage, lost profits, delays in order fulfillment, and loss of data. The service provider's total liability is limited to the amount of EUR 0.
• The Customer shall have no claims for damages, nor claims for reduction or refund of fees, on account of production downtime or System unavailability.
• The above exclusions do not apply to damage caused by the service provider intentionally (Article 473 § 2 of the Polish Civil Code).
• The service provider shall not be liable for consequences arising from use of the System contrary to its intended purpose or documentation.

10. Service availability (SLA)

• The service provider shall use reasonable efforts to ensure System availability of 99% per calendar month.
• Scheduled maintenance windows, of which the Customer will be notified at least 48 hours in advance, are not counted as downtime.
• The Customer shall have no financial claims arising from temporary System unavailability.

11. Force majeure

Neither party shall be liable for failure to perform or delay in performing obligations under these Terms if such failure or delay results from circumstances beyond that party's reasonable control (force majeure), including but not limited to: hardware failures, power outages, telecommunications network failures, cyberattacks, natural disasters, changes in legislation, or government decisions.

12. Complaints

Complaints should be submitted to support@prodq.app. Complaints will be reviewed within 14 business days of receipt. In the event of a hardware failure, the service provider undertakes to replace the device within 5 business days.

13. Final provisions

• The service provider reserves the right to amend these Terms of Service. Customers will be notified of any changes by email at least 14 days in advance.
• In matters not covered by these Terms, the laws of the Republic of Poland shall apply.
• The court competent to resolve disputes is the court having jurisdiction over the service provider's registered office.
• These Terms enter into force on the date of their publication on prodq.app.