ProdQ Box Terms of Service

1. General provisions

These Terms govern the use of the ProdQ Box service provided by ProdQ, based in Poland (hereinafter: the Provider). Contact: support@prodq.app, tel. +48 791 336 091.

2. Definitions

• ProdQ Box — a server device with preinstalled ProdQ software, sold to the Customer as part of the Onboarding Fee. Ownership of the device passes to the Customer upon payment of the Onboarding Fee.
• Service — a licence for the MES software for CNC production management (ProdQ CNC Production System) running on the ProdQ Box device owned by the Customer, together with updates, backups, remote access, technical support and service care for the device.
• Subscription — a recurring fee for using the Service, billed monthly or annually.
• Onboarding fee — a one-off fee for configuring the device for the Customer’s shop, remote onboarding and help connecting the machines.
• Test programme — a qualified intake of shops for deployments run personally by the Provider, with a founder price for the Subscription.
• Customer — a natural person running a business or a legal entity that has ordered the Service.

3. Device and service care

• The ProdQ Box device is sold to the Customer as part of the Onboarding Fee and becomes the Customer’s property upon payment. The Customer undertakes to use the device for its intended purpose and in accordance with the instructions.
• For the whole term of the Agreement the device is covered by service care included in the Subscription: a failure not caused by the Customer is remedied by the Provider by repair or replacement with a substitute device within 5 working days of the report, at no extra charge. The Customer restores production data from their own backup (USB drive) with the Provider’s help.
• The Customer is liable for mechanical damage, liquid damage, power surges and loss of the device; the cost of repair or replacement in such cases is quoted individually.
• After the Agreement ends the device remains the Customer’s property and service care expires. The software switches to read-only mode in accordance with section 6; production data remains with the Customer (backup, export).

4. Test programme and founder price

• Participation in the Test programme requires an application through the form at prodq.app and qualification by the Provider. The number of places in each edition is limited.
• A Test programme participant benefits from a founder price for the Subscription of 690 PLN net per month (848,70 PLN gross incl. 23% VAT), valid for the entire term of the Agreement and its continuation, regardless of later price-list changes.
• The remaining terms of the Service, including the Onboarding fee and the minimum term of the Agreement, apply to Test programme participants on general terms.

5. Fees and payments

• The Onboarding Fee is PLN 2 990 net (PLN 3 677,70 gross incl. 23% VAT), payable once before the device is delivered. It covers the ProdQ Box device (sold to the Customer) and the onboarding service; the two are itemised separately on the invoice.
• The Subscription is 890 PLN net per month (1 094,70 PLN gross) with monthly billing, or 790 PLN net per month (971,70 PLN gross) when 12 months are paid in advance (9 480 PLN net per year).
• The Subscription includes: a licence for the ProdQ CNC Production System software for up to 20 CNC machines, weekly updates, technical support, remote access to the system over an encrypted HTTPS connection, the backup mechanism and service care for the device (section 3).
• Prices are stated in Polish zloty, net; VAT at the applicable rate is added. VAT invoices are issued and delivered through the Polish National e-Invoicing System (KSeF); payment by bank transfer to the account indicated on the invoice.
• An on-site onboarding visit at the Customer’s premises and development work beyond the standard adapters are quoted separately.

6. Term and termination

The Agreement is concluded for a minimum term of 12 months counted from the day the Service is activated. After that period the Agreement continues for an indefinite term.

• After the minimum term, either party may terminate the Agreement with one month’s notice, effective at the end of the billing period.
• The Customer gives notice by email to support@prodq.app.
• After the Agreement ends, access to the software is limited to read-only mode for 14 days to allow data export, and then disabled. The device remains the Customer’s property.
• Production data remains the property of the Customer and may be exported (XLSX, backup) before the Agreement ends.

7. Service suspension

• If an invoice is not paid by its due date, the Provider reminds the Customer of the payment; once the deadline has passed without effect, a transition period begins.
• After this period the Service enters a restricted mode (grace period) for 14 days — the Customer can view data but cannot add new jobs.
• After the grace period the Service is suspended (read-only mode) until payment is settled.
• The Provider reserves the right to terminate the agreement after 60 days of non-payment.

8. Data and privacy

• ProdQ Box stores and processes the Customer’s production data (jobs, drawings, NC programs, prices) locally, on a device physically located at the Customer’s premises. Except as described below, the Provider does not transfer this data off the device.
• Outside the Customer’s network the device connects for technical purposes: device and licence status (heartbeat); logs, diagnostics and the results of service commands on support request; remote access for the Customer’s users and for the Provider’s support, plus an emergency service terminal; updates, certificate renewal and a DNS record; error reports and performance samples (without the user account or e-mail addresses; they may contain log excerpts and request addresses, such as NC program, job or material names); device and backup health alerts (via the Provider’s fleet management service). The device also transmits data through integrations the Customer enables (KSeF, e-mail) and sends machine-connection diagnostic reports (via the same service) and feedback that a user sends from the application, and the user’s browser fetches the public-holiday calendar from a public service and itself sends application error reports and performance samples, with the same limits as the device’s reports and samples.
• The Provider’s remote service access to the device is used solely for updates, diagnostics and technical support.
• The Customer is responsible for securing the device on their local network and for keeping the backup medium and the recovery code safe. The Provider keeps a copy of the recovery code solely to restore the device after a failure.
• Detailed rules for processing personal data are set out in the Privacy Policy.

9. Liability and limitation of liability

• The ProdQ system is a tool that supports production management. It is not a critical system nor the sole source of information about production processes.
• The Customer is obliged to maintain alternative production management methods (e.g. paper documentation, spreadsheets) in case the System is unavailable.
• To the fullest extent permitted by law, the Provider is not liable for damage related to the operation, non-operation or unavailability of the System, in particular for production downtime and stoppages, lost profits, delays in completing jobs and loss of data. The Provider’s total liability is limited to the amount of subscription fees paid by the Customer for the last 3 months.
• The Customer has no claims for damages, nor claims for a reduction or refund of fees, on account of production downtime or unavailability of the System.
• The above exclusions do not apply to damage caused by the Provider intentionally (Article 473 § 2 of the Polish Civil Code).
• The Provider is not liable for the consequences of using the System contrary to its intended purpose or documentation.

10. Service availability (SLA)

• The Provider will make reasonable efforts to ensure System availability of 99% per calendar month.
• Scheduled maintenance breaks, including updates in the maintenance window chosen by the Customer, are not counted as downtime.
• The Customer has no financial claims arising from temporary unavailability of the System.

11. Force majeure

Neither party is liable for non-performance or improper performance of obligations under these Terms if it results from circumstances beyond that party’s control (force majeure), in particular: hardware failures, power outages, telecommunications network failures, cyberattacks, natural disasters, changes in legislation or decisions of public authorities.

12. Complaints

Complaints should be sent to support@prodq.app. A complaint will be considered within 14 working days of receipt. In the event of a hardware failure, the Provider delivers a replacement device within 5 working days.

13. Final provisions

• The Provider reserves the right to amend these Terms. Customers will be notified of changes by email 14 days in advance.
• In matters not covered by these Terms, Polish law applies.
• The court competent to resolve disputes is the court having jurisdiction over the Provider’s registered office.
• These Terms enter into force on the day of their publication at prodq.app.